Understanding the Three Stages of Change

Change is a common thread that runs through all businesses regardless of size, industry and age. They say the only constant in the world is change. Our world is changing fast and, as such, organizations must change quickly too. Organizations that handle change well thrive, whilst those that do not may struggle to survive. The concept of “change management” is a familiar one in most businesses today. But, how businesses manage change (and how successful they are at it) varies enormously depending on the nature of the business, the change and the people involved. And a key part of...

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3D UML Modelling?

Developed on top of Google SketchUp? That’s interesting. I thought it dead since Google sold it to Trimble and it went silent for the least to say, as it got to be a paid tool now. This has been tweeted today, even though the news is from 2009: UML in 3D – #oldiebutgoldie http://t.co/EqgSNudYCA — Jordi Cabot (@softmodeling) September 6, 2014 Would be interested in further development of the concept, in a more professional look & feel for using in practice, provided it was shown effective. Would be interested in seeing some further development of the concept, in a more...

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What I Learned from My Masters Study

Should I say first that I’ve enrolled for Master’s studies six years since I obtained my Bachelor diploma, and worked in the field the entire period. Then, you can ask, what’s one year compared to six to bring some more? Furthermore you will ask: then why bothering with it at all? Well, there are several reasons and even some benefits (read results) also. In the first place, I have to say that I don’t need this paper, neither am I obliged to have it. For the moment. But living these times when every block-head has a doctorate I’m glad I’ve done my Masters....

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Managing the Customer – Training Notes

Out there, in the working field you sometime find yourself facing or handling all kinds of customers. When you have to deliver “bad news”, say “no” to customers or to people in power, you are often tempted to placate with a “yes”. It is indeed a challenge trying to balance the need to be customer-oriented and the need to deliver difficult messages to our customers. You always want to provide exceptional service to both your internal and external customers. However, in the real world, things might go wrong and mistakes are made. Nevertheless, your goal is to have a happy customer...

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