Understanding the Three Stages of Change

Change is a common thread that runs through all businesses regardless of size, industry and age. They say the only constant in the world is change. Our world is changing fast and, as such, organizations must change quickly too. Organizations that handle change well thrive, whilst those that do not may struggle to survive. The concept of “change management” is a familiar one in most businesses today. But, how businesses manage change (and how successful they are at it) varies enormously depending on the nature of the business, the change and the people involved. And a key part of...

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On Motivation

Thinking about the way to maximize people’s involvement in your project, and full-heartedly follow you and push forward your project. How do you motivate them? There is nothing really new on this topic, people studied this area long and thoroughly. David J. Schwartz spoke about it in the The Magic of Thinking Big, illustrated by taking some largely ignored routes, like treating people the human way: “What’s the human approach?” Listening to opinions, never criticize but always praise publicly, using the sandwich approach to feedback … Recent research on human...

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A Quick Peek Over a Day in Our Life

To start with a statement, a clear view of: the System Engineer is the one who is leading the entire projects technical development, therefore standing side by side with the project leader, complementing him. So, the Systems Engineer becomes a point of convergence of the various expert’s opinions, recommendations and interests. All only seeing chunks of the entire problem, and trying to impose their perceived best solution. Here comes the Systems Engineer’s role in comprising the problem in it’s entire complexity as a whole, assuring that different pieces are still...

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Managing the Customer – Training Notes

Out there, in the working field you sometime find yourself facing or handling all kinds of customers. When you have to deliver “bad news”, say “no” to customers or to people in power, you are often tempted to placate with a “yes”. It is indeed a challenge trying to balance the need to be customer-oriented and the need to deliver difficult messages to our customers. You always want to provide exceptional service to both your internal and external customers. However, in the real world, things might go wrong and mistakes are made. Nevertheless, your goal is to have a happy customer...

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