Why Am I Doing This Thinking Online

In the last couple of days I had some debate with my wife on why writing everything down. This can be an annoying habit sometimes, I admit. Though, there is a long way towards I could say I’m exaggerating  Only trying to get out the best of me, and the situation at hand. Then I took some time for really thinking about it. All my big ideas implementation followed through to completion and all accomplishments came like this. Cause what good is a god given strike of genius that only happens into your head, when it dies being forgotten the second day, never having the chance of being...

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What I Learned from My Masters Study

Should I say first that I’ve enrolled for Master’s studies six years since I obtained my Bachelor diploma, and worked in the field the entire period. Then, you can ask, what’s one year compared to six to bring some more? Furthermore you will ask: then why bothering with it at all? Well, there are several reasons and even some benefits (read results) also. In the first place, I have to say that I don’t need this paper, neither am I obliged to have it. For the moment. But living these times when every block-head has a doctorate I’m glad I’ve done my Masters....

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We Are Not Network Maintenance Engineers

Sometimes, you’ re asked what are you doing. Sometimes you want to see what others are doing. That’s when you might get confused yourself, I think the job name of ‘system engineer’ is abused. The difference between IT infrastructure maintenance ‘system engineer’, and those who design tomorrow’s complex products and systems...

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First Letter to the Customer

The first time is always the toughest in everything. It’s the time of doubt, incertitude and great challenge. It’s the time when you don’t know when all the handles to operate and just how rigid things are. How should you approach this? I was experiencing the first challenge when entering my very first meeting with the customer, meeting where we were supposed to convince the customer to accept one of our alternative solutions. It was a hell of a challenge. Now, my solutions requires explanation. An explicative letter with a graphic illustration, a presentation, that is. So, 2 days were spent...

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Managing the Customer – Training Notes

Out there, in the working field you sometime find yourself facing or handling all kinds of customers. When you have to deliver “bad news”, say “no” to customers or to people in power, you are often tempted to placate with a “yes”. It is indeed a challenge trying to balance the need to be customer-oriented and the need to deliver difficult messages to our customers. You always want to provide exceptional service to both your internal and external customers. However, in the real world, things might go wrong and mistakes are made. Nevertheless, your goal is to have a happy customer...

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