Trying Out the Role of Project Leader

Everybody knows I’m a Systems Engineer. Everybody knows I like it, and it fits me. At least, that’s what I like to think. What seems not everybody know is that I don’t want to change. In any case, not yet. A new responsibility has been pushed in front of me: taking care of a new project’s technical leading. I see this as an opportunity: of course I accepted. As I see it, this is a great way to get more exposure to things that would be difficult to experience otherwise. In part, there are aspects encountered by a System Engineer in his daily life (as working with a lot...

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Managing the Customer – Training Notes

Out there, in the working field you sometime find yourself facing or handling all kinds of customers. When you have to deliver “bad news”, say “no” to customers or to people in power, you are often tempted to placate with a “yes”. It is indeed a challenge trying to balance the need to be customer-oriented and the need to deliver difficult messages to our customers. You always want to provide exceptional service to both your internal and external customers. However, in the real world, things might go wrong and mistakes are made. Nevertheless, your goal is to have a happy customer...

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