Systems Engineering at its Finest

Ever wondered how design decisions are made? What are the drivers behind some of the most intriguing solutions? Here is a teaser of what’s going on sometimes in our world when striving to satisfy the customer. Even though a satire, will draw smiles on the faces of those designing...

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A Quick Peek Over a Day in Our Life

To start with a statement, a clear view of: the System Engineer is the one who is leading the entire projects technical development, therefore standing side by side with the project leader, complementing him. So, the Systems Engineer becomes a point of convergence of the various expert’s opinions, recommendations and interests. All only seeing chunks of the entire problem, and trying to impose their perceived best solution. Here comes the Systems Engineer’s role in comprising the problem in it’s entire complexity as a whole, assuring that different pieces are still...

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First Letter to the Customer

The first time is always the toughest in everything. It’s the time of doubt, incertitude and great challenge. It’s the time when you don’t know when all the handles to operate and just how rigid things are. How should you approach this? I was experiencing the first challenge when entering my very first meeting with the customer, meeting where we were supposed to convince the customer to accept one of our alternative solutions. It was a hell of a challenge. Now, my solutions requires explanation. An explicative letter with a graphic illustration, a presentation, that is. So, 2 days were spent...

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Managing the Customer – Training Notes

Out there, in the working field you sometime find yourself facing or handling all kinds of customers. When you have to deliver “bad news”, say “no” to customers or to people in power, you are often tempted to placate with a “yes”. It is indeed a challenge trying to balance the need to be customer-oriented and the need to deliver difficult messages to our customers. You always want to provide exceptional service to both your internal and external customers. However, in the real world, things might go wrong and mistakes are made. Nevertheless, your goal is to have a happy customer...

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